Gaining Competitive Advantage Through Internet Business Solutions
Quantum Leap
Cisco Growth vs. Industry—1998
The Internet Is Changing the Way We:
Technology Migration to Internet
Internet Being Adopted Faster Than Any Previous Technology
1999 Global Internet Users
PPT Slide
Opportunities and Challenges in the Internet Economy
Examples of Changes in the Internet Economy
Other Case Studies
Traditional Business Models
“Internet Business Solutions” Create Competitive Advantage
The Cisco Story
Cisco’s Internet Business Solutions
Customer Care
Customer Care Results
“Full Service” Internet Commerce on CCO
Internet Commerce at Cisco
Marketing
Marketing Results
Supply Chain Management
Supply Chain Management (Cont.)
Supply Chain Management Results
Employee Services
Employee Services (Cont.)
Communication/Collaboration
Strategic Benefits of Internet Business Solutions
Annual Financial Benefit of Cisco’s Internet Applications
Cisco Returns on Internet Commerce Investments over Time
Cisco’s Aggressive Technology Investment Strategy
Cisco’s IT Spending Lower than Other IT Manufacturers….
However, Employee Productivity Higher…
Cisco’s Superior Employee Productivity
Customer Retention
Network System Sales
Key Success Factor – Cisco’s Overall Approach
Cisco’s IT Philosophy
Significant Lessons Learned
Cisco Internet Business Solution Programs
Cisco IBSG Programs
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